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Christmas Party Ideas
Christmas is a wonderful time to get together with friends and family. A Christmas party has an automatic theme, "Christmas." To have a unique and different kind of Christmas party try using a party theme " ...
Christmas Party Theme
Christmas Party Theme The history of Christmas dates back over 4000 years. Many of our Christmas traditions were celebrated centuries before the Christ child was born . The 12 days of Christmas, the bright fires, the Yule log, the giving of...
Christmas Toys Are For The Kids... Right?
Toys for grown-ups pushing kids' toys out of Christmas most wanted list.
Christmas used to be a time for the kids but now the adults appear to be taking over. The top twelve toys this Christmas as identified by the Toy Retailers Association...
Christmas Traditions In Germany
Germany has numerous traditions that it shares with the 9
neighboring countries that abut it. They also have quite a few
that they have started themselves.
In the United States children write their letters to Santa Claus
and mail them to the...
This Christmas Time Could See A Rise In Online Fraud
Imagine the scenario: you’ve just had a nice Christmas. Your kids are all happy when returning to school to see their friends and tell them what santa brought them. You’re happy, because although you’ve spent a lot on the kids, you’ve kept a nice...
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Christmas Snippets To Share With Your Team
Make this year a 'Ho, Ho, Ho' rather than a 'Ho Hum' event. Here
are a few snippets from Jurek Leon's new e-book 'The 52 Terrific
Tips For Christmas Workbook' to get you started.
Focus on your team Christmas can be an extremely stressful time
for staff. They are a manager's customers, so you have to invent
ways to care for them and live up to their expectations at
Christmas. Be clear about what you require of them under
pressure. And they have to be prepared as if they were going
into a sporting event. Start each day with results to date.
Celebrate small successes. Emphasise the positive.
Turn your team into successful shoppers Who do your staff have
to buy for? Get them to share their lists. Get this done well
before the Christmas rush. Help one another out with ideas. Have
fun. Put up a chart where people have to mark off as they buy
their gifts. Make it public. Let your customers know what is
going on. They will be curious and while encouraging your staff
to get their Christmas shopping underway, may just do the same
themselves.
Give an elf a job We need more elves at Christmas; people who
can be paid to blow up helium balloons and the myriad other
nuisance jobs that need to be done. Your experienced staff are
best kept fresh for the important jobs of selling and service.
Prepare the team Get your team to develop Christmas quizzes
about product, things to do, how to stand out and fun Christmas
things. Take turns every few days to co-ordinate the quiz.
Train your staff not to lose their cool with customers when they
get busy. Remember for some of them it is the first time.
They
need to know how to cope with the rush and with people who are
stressed and under pressure. Talk this through as a group.
Discuss, don't tell. Ensure everyone is trained in the
techniques for handling complaints and difficult customers.
Make it easy Make access easy: Getting in, walking down aisles,
past angled promotional displays. How hard is it when the store
is crowded?
Get a twin push chair and send a couple of staff members through
a shopping centre on a busy day. Get them to weave through a
pharmacy, some gift shops, and boutiques and then ask them to
report back to your team. That will raise everyone's awareness.
Fill each day with magic moments Don't process your customers.
Treat each customer as an individual. Make them feel special.
Really be there for them. Focus on them and their needs. Let
them know by your actions that right at that moment in time
there is nowhere else you would rather be.
Our objective should be to have every customer going away
feeling and thinking, "I'm glad I talked with you. You really
listened even though you were very busy. This Christmas, I feel
better about myself as a result of talking to you".
Invest in success Invest in my completely revised and expanded
Christmas workbook, now titled, 'The 52 Terrific Tips For
Christmas Workbook'. It's available as an e-book and can be
ordered from the Resources section at www.terrifictrading.com.
About the author:
Jurek Leon is a speaker, trainer and consultant. To subscribe to
Jurek's FREE monthly email newsletter go to the Free Articles
section of his website www.terrifictrading.com
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